Delete your account and personal data

Last updated 14th October 2026

You have the right to request erasure or destruction of your personal data at any time under Thailand’s Personal Data Protection Act B.E. 2562. This page explains how to delete your WOOP account and all associated data, which you can do yourself in the app or on our website. You do not need to give a reason, and there is no charge.

Go to settings to delete your account

1. How to delete your account

In the WOOP app: Profile tab → Settings → Delete account
On the website: sign in → Settings → Security tab → Delete account

You will be asked to confirm it is you first — with your password, or with the Google / Apple account you sign in with, plus your two-factor code if it is on — so that nobody else can delete your account.

A few things must be settled first: if you are the only owner (R1) of an organisation, hand ownership to someone else; and if an order or payment is still open, wait until it finishes.

If you cannot delete the account in the app or on the website, email omu.kantinan@hbg-th.com from the address on your account with the subject “Delete my WOOP account”, or call 0957079365. We will verify your identity and reply within 30 days of receiving the request.

2. What happens next

The account closes and signs out of every device immediately. Any courses you sell are taken off the catalogue and stop selling; people who already bought them keep access.

Your personal data is permanently deleted 90 days after you confirm. We email you a confirmation with that date.

Until then, if you change your mind, sign in with the same account and choose “Cancel deletion” — the account comes back as it was.

After that date deletion is permanent. Learning history, certificates, coins, points, and avatar items are lost and cannot be restored.

3. What gets deleted

your account, email address, full name, and password
profile photo, headline, and avatar settings
learning history, course progress, quiz answers and scores
game data: XP, level, points, streaks, and avatar items
posts, comments, and reactions you created
saved delivery addresses and phone numbers
your messages to the AI assistant
your membership of every organisation

4. What we must keep, and why

Under “Data Retention” in our Privacy Policy, some records must be kept even after you delete your account:

accounting and tax records such as receipts and proof of payment, as required by Thai accounting and tax law, kept to the minimum necessary
system security logs, which are anonymised
data needed for an unresolved legal claim or dispute

Certificates already issued to you are deleted with the account and can no longer be verified through their public link.

5. Alternatives to deleting your account

If you only want to leave one organisation rather than delete everything, contact that organisation’s administrator. Your account and personal learning history stay with you.

If you simply do not want emails or notifications, you can change that in notification settings without deleting your account.

If you do not want recruiters to see your profile, switch off “open to work” on your profile page.

6. Who handles your request

HB ACCOUNTING CO., LTD. 58-60 Rama III Soi 29, Bang Phongphang, Yan Nawa, Bangkok, 10120

Data Protection Officer: Kantinan Boonchalee omu.kantinan@hbg-th.com 0957079365

If you are unhappy with how we handle your request, you may complain to Thailand’s Office of the Personal Data Protection Committee.